43 FACTORY’S GEAR CARD

Membership Card Program – 43 Factory’s Gear is built with the desire to give customers the highest benefits every time they come to 43 Factory. With 43 Factory’s Gear, dear customers can earn points, use those points in the 43 Factory ecosystem, enjoying discounts on our products.

Describe the advantages of Gear Card

– Get 15% discount on order value for all drinks and foods; 10% with GIFT order value at 43 Factory (except Hand brewing tools).

– Get 20% discount on order / free gift 01 (one) drink on your birthday.

– And many other incentive programs are only available for 43 Factory’s Gear Card customers.

How to upgrade Gear Card and Member Card

a. Process to upgrade Gear card and revoke old Member Card

– Customers have a Member Card and have a big impact on the development of 43 Factory (love coffee, sharing experiences, …) are upgraded to 43 Factory’s Gear Card if there is approval from management.

– Identify customers already having Member card regularly to 43. After ordering, come to the table, introduce the program and how to upgrade the Gear Card. Instruct customers to scan the QR code and fill in all the customer’s information in the customer’s information form.

– In case customers don’t have an app that can scan QR code, the cashier uses the phone of 43 or his/her phone to help guests scan the code and complete the information.

– Wait for management to approve the information. Then revoke the Member card and issue a new Gear card to the customer.

– Management board receives information and updates to Now POS in the same day the Customer upgrade Card.

b. Application process for Member Customer for new customers

– Staff review new or frequent guests come to 43 and instruct for registering a Member Card.

– Get the basic information of Customer (such as information of Gear Card) including: Name, Gender, Customer ID. Note the information and then enter the Now POS _ Release Member Card for Customer.

Some notes when using 43 Factory’s Gear Card:

– Special discounts and points promotions are only available when customers present 43 Factory’s Gear Card when making payments at the Store. For Online, customers please provide the Card Number on the back of the Card when ordering.

– When paying, please present the card to the cashier to earn points and receive incentives.

– 15% discount for cardholders with 43 Factory’s Gear Card is not valid with other promotions. (Customers have the right to choose a higher incentive program). Collected accounts are calculated annually. The collected process will start again from the beginning of new year (from January 1 every year).

– 43 Factory will use subscription information and shopping-related data of guests having Gear Card at 43 Factory to support marketing, statistics and program management activities. All data related to customers will be completely confidential.

– 43 Factory’s Gear Card is owned by 43 Factory, 43 Factory has the right to make decisions at any time regarding:

• Edit or terminate the 43 Factory’s Gear Card offer.
• Refusing to release 43 Factory’s Gear Card.
• Revoking or canceling 43 Factory’s Gear Card for good reasons.

– Accommulating points, gifts and vouchers… are not exchangeable for cash.

How to lose the card 43 Factory’s Gear Card:

– In case the card lost or damaged, customers actively contact to 43 Factory to register a new card (free of charge).

– 43 Factory is not responsible for collecting benefits when customers lose their card.

Contents of the program of exchanging gifts:

– Accumulation procedure: Each 10,000 VND of successful transactions, customers accumulate 1 reward point (10,000 VND = 1 Gear Point).

– Gift exchange procedure: For every 100 points, guests will be given a free drink / food worth under VND 100,000 at 43 Factory.

(4), (5), (6): The information will have a QR code, guests only need to check the code, there will have all the above information. You still have to know how to support, advise, answer your questions when you need it.

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