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PRIVACY POLICY

PRIVACY POLICY

We respect your privacy and we are committed to protecting your personal information. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information.

By visiting https://43factory.coffee or using any of our APPs, you are accepting the practices described in this Privacy Policy.

This Policy applies as between you, the user of this Website (https://43factory.coffee) and any sub-domains, and 43 Services Trading Production Limited Liability Company, the owner and provider of this Website.

 


 

A. PURPOSE OF THE INFORMATION WE COLLECT

We collect information from you in several different ways on this Website, including without limitation:

1. Personal details: your name, email address, postal address, contact number

2. Financial information: billing address

3. Other information related to your request for our products or services

Our purpose in collecting information from you is to provide an efficient, meaningful and customized experience for the following purposes:

– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

– To personalize user experience
We may use information in the aggregate to understand how our users as a group use the services and resources provided on our website.

– To improve our website and applications
We may use feedback you provide to improve our products and services.

– To send periodic emails

We may use the email address provided by users to send information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a user decides to opt in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe, we include detailed instructions for doing so at the bottom of each email.

Webshop Customer

During registration or ordering, you will be prompted to provide personal information, including but not limited to your name, shipping and billing address, phone number, and email address. This personal information is used for billing purposes, to fullfill your orders, to communicate with you about your order, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.

Wholesale Customer

We provide an enquiry form and a signup form for wholesale customers. To understand your wholesale requirements, we ask for contact details, including but not limited to your name, business name, address, email address, phone number, VAT number, invoicing number, delivery address and other information about your business, such as: type of business, equipment and estimated monthly volume. We then use the information you provide to contact you and discuss your requests.

Newsletter Subscription

Our Website permit you to enter your name and email address to subscribe to our retail newsletters. For new wholesale customers, we provide you the choice of subscribing to our Wholesale newsletter through the signup form. With your consent, we can keep you up-to-date on all the latest products, services and news.

Non-personal information

We collect non-personal information about users whenever they interact with our website or apps. Non-personal information may include the device name, the type of device and technical information about a user’s means of connection to our application, such as the operating system and the Internet service providers utilized and other similar information.

Our Website uses cookies for statistical analysis, to understand user behavior, to administer the site, to tailor the information presented to a user based on your preferences, and to improve user experience. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis.

Most web browsers automatically accept cookies, however, you may delete, or disable cookies using settings in your browser. Please note that our website uses cookies to keep you logged in, so disabling cookies may impair your experience of the service.

B. SCOPE OF USE

Any or all of the above information may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, your personal information may be used by us for the following reasons:

Internal Use

We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the website content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), to provide interest-based advertising to you based on the way you browse and shop on the website, and to determine general marketplace information about visitors to the website.

Communication with you

We may use your personal information to communicate with you about the website and your orders and deliveries. If you subscribe to our newsletters using your email, we will use it to deliver information to you. We always provide the option to opt-out of future emails every time we send a newsletter.

External Use 

We do not sell, trade, or rent users’ personal information to others. We may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and apps or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

With your consent, we may share your personal information with business partners with whom we may jointly offer products or services, or whose products or services may be offered through our services. You can tell when a third party is involved in a product or service because their name will appear, either alone or with ours. If you choose to use these products or services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners. If you wish to no longer allow that third party to use your information you may opt out by contacting that third party directly.

C. DATA SECURITY

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website. Any usage information collected via our apps are anonymized and cannot be used to identify a user. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.

Personal information that we collect, access or process will be retained only as long as necessary for the fulfillment of the purposes for which it was collected, unless otherwise provided in agreements between you and 43 Services Trading Production Limited Liability Company or as required or authorized by law. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased or made de-identified.

D. CHANGE YOUR INFORMATION

We respect your right to access and correct your personal information. You may also request that we update your personal information or correct any factual errors that you believe may exist regarding this information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary. If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us with your request at services@43factory.coffee.

E. LEGAL BASIS FOR THE PROCESSING

Consent – By disclosing your personal information to us using this website, you consent to the collection, storage and processing of your personal information by 43 Services Trading Production Limited Liability Company in the manner set out in this Privacy Policy.

Legitimate interests – if processing is necessary for your interests, for example, informing you of a delay in your delivery, this is done using legitimate interests as a legal basis.

F. THIRD-PARTY WEBSITES

Users may find advertising or other content on our website that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. We encourage you to review the privacy policies of such websites before disclosing your personal information to them.

G. UPDATES TO THIS POLICY

43 Factory Coffee Roaster has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

H. CONTACT US

If you have any questions about this Privacy Policy, please contact us at: services@43factory.coffee

Update: April 16th, 2020